Welcome to A Stella Butterfly’s website. By using this site, you agree to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, please do not use our website or services.

1. General Information

A Stella Butterfly provides mobile waxing services to clients in Birmingham and surrounding areas. These Terms and Conditions govern your use of this website and the services provided by A Stella Butterfly. By booking an appointment or purchasing a product or service, you accept and agree to be bound by these terms.

2. Booking and Payments

Booking: All bookings are subject to availability. We require a deposit to secure your appointment, especially for larger or group bookings.
Payments: Payment is required at the end of each service appointment. We accept various payment methods, including cash, bank transfer and mobile payments.
Cancellations: We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Cancellations made within 24 hours may be subject to a cancellation fee.

3. Mobile Service Policy

We provide mobile waxing services at your chosen location. It is your responsibility to ensure that the location is safe, clean, and suitable for the service. We reserve the right to decline services if the environment is deemed unsuitable.
A travel fee may apply for locations outside of our main service area. This fee will be communicated at the time of booking.

4. Health and Safety

Client Responsibilities: Please inform us of any allergies, skin sensitivities, medical conditions, or other health issues that could impact the service.
Pregnancy: Waxing is generally safe during pregnancy; however, clients may experience increased sensitivity. Please consult your GP if you have any concerns.
We reserve the right to refuse service if we believe it could compromise your health or safety.

5. Refunds and Satisfaction Guarantee

Your satisfaction is important to us. If you are unsatisfied with the service provided, please inform us immediately, and we will work with you to address any issues.

6. Liability

A Stella Butterfly will not be liable for any damages, injuries or losses that occur during or after the service, except in cases of proven negligence.
You assume full responsibility for your personal belongings and the condition of your location during the service.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of A Stella Butterfly and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without written permission.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your data.

9. Changes to Terms and Conditions

A Stella Butterfly reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us at [email protected].

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