Returns
At A Stella Butterfly, we strive to ensure your complete satisfaction with every purchase. Our refund and returns policy lasts 10 days from the date of your purchase. If 10 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
What is the return policy for A Stella Butterfly?
At A Stella Butterfly, our return policy lasts for 10 days. If 10 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, items must be unused, in original condition, and in their original packaging.
Can I return intimate or personal care items?
Due to hygiene reasons, intimate and personal care items, are not eligible for return at A Stella Butterfly.
How do I return a product to A Stella Butterfly?
To return a product, please contact us via email at [email protected] for instructions. Ensure the product is in unused, original condition, with packaging intact. We will provide the necessary steps to process your return.
How long does it take to receive a refund from A Stella Butterfly?
Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will be applied to your original payment method. This may take several business days, depending on your bank or payment provider.
Are shipping costs refundable for returns at A Stella Butterfly?
Unfortunately, shipping costs are non-refundable for returns at A Stella Butterfly. You will be responsible for return shipping fees, and if a refund is processed, the cost of return shipping will be deducted from your refund amount.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Exemptions
Please note that several types of goods are exempt from being returned:
- Perishable goods such as food cannot be returned.
- Intimate items, including waxing products or other personal care items, are not eligible for return due to hygiene reasons.
Additional Non-Returnable Items
- Some health and personal care items.
Return Process
To complete your return, we require a receipt or proof of purchase.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank; there is often some processing time before a refund is posted.
Returning Your Product
To return your product, please email us at [email protected].
You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you’re returning expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds and returns, please contact us at [email protected].
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